Q&A
Welcome to our sword manufacturing team based in Longquan, China. We take pride in crafting high-quality swords and providing exceptional service to sword enthusiasts worldwide. Here are some important details you might find useful:
Who and where are we? We are a dedicated team located in Longquan, China, known for our craftsmanship in producing swords.
Where's my order? Once your order is shipped, you will receive an email with a tracking number. This allows you to monitor the delivery status of your parcel at any time.
Are the swords full tang? Yes, our swords are crafted as full tang blades, ensuring durability and authenticity.
What do shinken and iaito mean? Blades can be sharp (shinken) or blunt (iaito). By default, our blades are sharp unless specified otherwise during your order. The choice between these depends on your specific needs, practice, and experience level.
Can blades be extra sharp and/or extra polished? Our blades are finely sharpened to optimal levels. While we do not replicate the extreme sharpness seen in movies like Kill Bill, we can accommodate requests for additional sharpness upon demand. For polishing preferences, please contact us directly to discuss the options available.
Which countries do we ship to? Is delivery free? We offer free shipping to the USA, Australia, France, Germany, Canada, Switzerland, and Norway. For other countries, shipping fees may apply.
Can I cancel an order? Orders can usually be canceled if they have not yet been shipped. However, custom orders and personalized items cannot be canceled once production has begun.
Are the products on this website legal? All products sold on our website are legal. Please verify local regulations concerning the public carrying and use of these items.
What forms of payment do we accept? We accept all major credit cards (MasterCard, Visa, American Express) and PayPal for convenient transactions.
What is the delivery time? Orders are typically processed within 24-96 hours of payment receipt and delivered by courier withi
3-5 days. During peak periods such as Christmas and Black Friday, delivery times may vary.
Can I use your Katana for blade-to-blade fights? No, our Japanese swords are not designed for this purpose. We strongly recommend seeking guidance from a qualified instructor before handling any katana.
Are the Saya (sheaths) custom-made for each blade? Our katanas and Iaito sheaths are not custom-made for each blade. This standardization helps maintain affordability without compromising quality.
I received my Katana and noticed wax on the blade and inside the saya. Is this normal? Yes, it is normal. The wax inside the saya protects the blade from moisture. Ensure the blade remains lubricated to prevent wax buildup.
Can the blades oxidize/rust? Yes, our high carbon steel blades are prone to oxidation. Regular lubrication after use or handling is crucial to maintain blade integrity.
Do I have to pay custom taxes? As a buyer, you are responsible for any customs fees imposed by your country. These fees vary based on your location and order value. If your order are held by your customs, please contact with your local customs and do customs clearance.
What if I haven't received my order? If your tracking shows the order as delivered but you haven't received it, check with your local postal service or neighbors who may have accepted the package on your behalf. You can also contact our customer support for assistance.
We are committed to providing you with the best swords and service possible. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team.